Feedback and complaints
Tell us what is working, and what needs to change.
We welcome feedback and aim to respond openly, fairly and without it affecting the support a person receives.
How to contact us
Start in the way that feels most comfortable.
Write to admin@crystalchristycare.co.uk.
Form
Online
Use the contact form and write “feedback” or “complaint” at the start of your message.
Referral
Professional referrals
Use the referral form for an initial professional referral.
What happens next
We will acknowledge the concern, explain who is looking into it, gather relevant information and provide a response. If more time is needed, we will explain why and keep you updated.
Immediate safety concerns
If someone is in immediate danger, contact the emergency services. Concerns about abuse or neglect should also be raised with the relevant local safeguarding authority. We will cooperate with safeguarding processes and act on concerns within our responsibilities.
No disadvantage
Raising a concern or complaint should not lead to unfair treatment or affect whether an enquiry is considered.
Ready to share feedback?
Use our contact page and tell us how you would prefer us to respond.