Professional referrals

A clear first step for planned support.

A focused referral route for social workers, discharge teams, case managers, commissioners and other authorised professionals.

Referral service and CQC status

Personal Care is subject to CQC approval. We are applying for registration and will provide regulated Personal Care only after approval has been granted.

Start with the essentials

Share only what we need to review the referral.

Tell us who is referring, the planned area and timing, the funding route, the referral basis and a short summary of essential support needs.

Please do not send detailed clinical records, full addresses or dates of birth through this initial form. If the referral progresses, we will agree an appropriate route for further information.

Who can use this route?

Social workers and brokerage teams
Hospital discharge and community health teams
Case managers and care coordinators
Commissioners and funding professionals
Other authorised professional referrers

Individuals, relatives and friends should use the standard contact page.

Initial referral form

Make a professional referral.

Complete each required field. An authorised member of the team will review suitability, registration status, service scope, location and staffing capacity.

Your professional details

Referrer full name *

Professional role or title *

Referring organisation *

Secure work email *

Organisation or referral reference

Person and initial referral details

Use initials or a local identifier where possible. Do not include a full address, date of birth or detailed clinical records at this stage.

Person initials or preferred identifier *

Adult status *

Local authority or area *

Funding arrangement *

When might support be needed? *

Consent or referral basis *

Brief reason for referral and essential support needs *Keep this concise. We will agree a secure route for supporting records if the referral progresses.

I confirm that I am making this referral in a professional capacity, the contact details are accurate, and there is an appropriate basis for sharing this minimum information with Christy Crystal Care. *

Submission starts a suitability review. It does not confirm acceptance, availability or a start date.

Approach

Person-centred review

We consider routines, communication, strengths, risks, outcomes and what matters to the person.

Clarity

Clear suitability decision

We will be open about whether needs sit within our future registered scope and competence.

Important

No automatic acceptance

Submitting this form does not confirm a package, availability, price or start date.

Security

Further records

Supporting information should be shared only after an appropriate route has been agreed.

Support for discussion

Future home-care packages considered individually.

Care

Personal care

Respectful support with personal routines, subject to CQC registration and assessment.

Return home

Hospital to home

Planned support to help restore safe, familiar routines following discharge.

Daily living

Medicines and meals

Assessed medicines support, nutrition, hydration and meal preparation.

Independence

Mobility and community

Support with movement, transfers, appointments and valued local connections.

What happens next

A straightforward suitability review.

Referral received

We check that the essentials are present and identify any immediate questions.

Initial review

We consider area, timing, service scope, needs, risks, funding and available capacity.

Professional discussion

Where appropriate, we contact the referrer to clarify information and agree a secure next step.

Outcome explained

We explain whether assessment can progress or why another route may be more appropriate.

Need to discuss a referral first?

Email our team for guidance before submitting.